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About ITWorksUSA.com           

Outsourced Computer Network Consuting Services for the Metro Atlanta area including, Sandy Springs, Dunwoody, Roswell, Buckhead, Alpharetta, Marietta, Norcross, and John's Creek, Georgia

ITWorksUSA.com specializes in local Information Technology, computer network consulting and maintenance, including computer security for businesses in the Metro Atlanta, Georgia Area

Innovative Technology Works (ITWorksUSA.com) celebrates its 10th year in business.You want ITWorksUSA.com working for you because we have the training, experience and honesty to manage your Information Technology (IT) investment. The IT Works difference is the speed of our service and the depth of knowledge. We are trusted to provide the best in computer support services to diverse large or small businesses – from financial service firms with sales volumes up to $300 MM to high tech companies with valuable patents and intellectual property, medical companies, a number of small businesses including other IT companies and non-profit organizations seeking technology support. All of these organizations want their IT systems to be functioning and want their information system protected to the maximum. Rely on ITWorksUSA.com to properly configure and routinely maintain your system.

Our fundamental goal is to provide Senior Level IT expertise with volume based cost efficiencies to produce the highest level of customer satisfaction.

  • We offer service with a personality.
  • We take ownership of the system analysis and operation.
  • We can reduce your costs through efficiency.

It’s like having access to your own IT Department when you need them and without the salary and benefits obligation.  The basic services are performed in client’s offices and under annual contract. We also perform services at the client’s home, especially when coordination with office or remote systems is involved. 

As background - We started building PCs in 1986. We installed our first networks in 1988. We can support and train on most software systems including all aspects of accounting and sales management, Microsoft and Netware, and Cisco Equipment. Our current focus is on payment systems, eCommerce, and eMarketing.

As Consultants, we work with Customers to address the following key IT issues:


Can your IT infrastructure pay for itself?
Do you know your options to optimize professional IT support costs?
Are you optimizing your database and information systems?
Are your employees trained to use software and communication systems?

Research shows that each dollar spent on planned maintenance saves two dollars in costly support for costly repairs and employee productivity.

Outline of Customer Support Programs

Network Assessment
Interview client to ascertain requirements and chronic problems.
Test, examine, and document current network.
Provide Recommendations

Network Stabilization
Develop Plan
Service schedule
Service report review

Scheduled Service and Reports
Monthly
Bi-Weekly
Weekly
Daily

On-call care
Emergency
Unscheduled

Special projects
Server Installations
Office Location Moves
Software evaluations
Hardware evaluations
Purchase Recommendations
Telecommunication Reviews

Our Programs focus on 5 areas of vital importance to efficient IT operations


Security
It takes a professional and persistent follow up to stay ahead of computer threats which could ruin your business. Accept the fact that keeping a computer free of viruses and spam is paramount to ensuring your computer is not going to harm your business. Run virus scans regularly. Say it again and commit to setting a weekly schedule. Always review the results before proceeding. Never ignore the warning of a known threat. If you don't have a technical assistance person or call desk to support you and users of the computers that are part of your business, it is time to establish a routine that prepares you for potential losses or lapses.


Back-up Systems
It is suprising how many businesses do not backup up their information, and end up losing all their emails, files and pictures. This data loss can be equivalent to thousands of dollars in user time, intellectual property, and customer information. Back up regularly. The price of blank, recordable media is no longer prohibitive. If you have lots of data, get a device that stores data on cartridges that hold more than a CD or disk. The initial set up can be complicated so ask for help from a profesional.


Updates
Monitor updates of the programs you rely upon. The periodic release of downloadable updates to operating programs and software applications is an advisable layer of protection. Enable the automatic notification feature so you are prompted when downloads are available.


Documentation
Have a centralized record for all computer hardware, software, passwords, user id, location, sales receipts, warranties and licenses.

eMarketing
Your website is probably the most important source of information about you and your company that customers routinely consult to compare your services with your competitors. It can also be used to attract new customers or to transact sales with cost efficiencies much lower than established media. We can implement search engine optimization, search engine marketing, and email marketing programs consistent with you sales and marketing programs.

IT Routine Servicing Does Matter!!


List of Services

Data Backup
Disaster Recovery
Helpdesk
Home Service
Infrastructure Moves
Network Planning, Setup and Maintenance
On call
Remote monitoring
Remote Support
Staffing
System economic evaluations
System Security
Training
Voip and Telecommunications
Web services

Here’s what to expect from us – the ability to focus on productivity goals, to re-engineer business processes and to support performance measurement programs.


            Greater than 20% decrease in annual operating costs.
            20-25% increase in customer satisfaction
            30% decrease in average cost per problem resolution.
            25 % more problems resolved per month

 

OUR MISSION:

INNOVATIVE TECHNOLOGY WORKS IS AN INFORMATION TECHNOLOGY SOLUTIONS COMPANY ENGAGED IN DESIGN, INTEGRATION, INSTALLATION, AND MAINTENENCE OF COMPUTER NETWORKING SYSTEMS, EFFECTIVE RESPONSE TROUBLESHOOTING SERVICES AND DATA DISASTER RECOVERY SOLUTIONS

OUR PHILOSOPHY:

OUR REPUTATION FOR PROVIDING COST-EFFECTIVE, QUALITY SOLUTIONS EMANATES FROM OUR PHILOSOPHY OF "TECHNICAL ABILITY IN ALL DEPARTMENTS". ITWORKSUSA.COM EVALUATES EACH CUSTOMER AS A UNIQUE BUSINESS MODEL AND PROVIDES SOLUTIONS BASED ON THEIR NEEDS AND FUTURE CONCERNS WITH A HIGH LEVEL OF PROFESSIONALISM AND TECHNICAL KNOWLEDGE.

NOT EVERY CUSTOMER HAS THE SAME NEEDS, BUT, BY USING OUR MODEL OUR CUSTOMERS CAN BE ASSURED THAT WE WILL HAVE THEIR CONCERNS WELL IN HAND. THIS PROVIDES THEM THE PEACE OF MIND TO GET BACK TO THE BUSINESS OF DOING THEIR BUSINESS.

Contact us at (770) 231 6218 or email us for a professional consultation today.